Returns & Warranty

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Please ship the package to the designated address provided by the after sales staff. We will provide a refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Premium:

Collections marked "premium". If an item is damaged or the wrong size was sent, we will deliver a new item to you within 5 days! If you made a mistake when ordering and have not cancelled it within 24 hours and the order has been delivered, no refunds will be given.


Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Size:

To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after sales team. Customers have to cover the shipping fee for the package return. We will provide a 100% refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Missing items, wrong items or package sent:

A PARTIAL (for the item that was not delivered) refund is offered for missing or misfiled items.
We will provide a re-shipment for missing or misfiled accessories, in the event that accessories are not available for re-shipment, a PARTIAL refund is offered.
Please remember to open the package and check the contents before signing for the package.

Please refer to the following return policies

Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.

Please contact our customer service for further advice.
Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service

Store Hours: Due to Time Deference some orders need 24 hours to be processed.